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i2m Jobs

Take a look at our open roles below!

Accounting Support Agent

Overview

We’re looking for a friendly Accounting Support Agent to join the i2M team. As an Accounting Support Agent, you’ll play a crucial role in supporting our schools and districts using our software for accounting and state reporting.

 

The role is part-time with some benefits. The position is remote, but we’re looking for candidates who live in the state of Idaho and can work at a minimum from 12PM and 5PM MT (25 hours/week) and are open to starting at or after 10:30AM to 5PM MT (up to 32.5 hours/week). This role may require minimal travel to the Boise area for company get-togethers and an occasional trade show, which would happen between 2-4 times/year.

 

Core responsibilities

  • Ensuring our school districts have an excellent experience using our products

  • Answering customer questions on the phone and via email, both about our products and general accounting principles

  • Building and maintaining customer-facing and internal documentation

  • Working with our product/development team to fix bugs and further refine our software

  • Helping us improve internal tools for supporting our customers

 

Qualifications

Our ideal candidate will be:

  • Understand basic accounting (budgeting, balance sheets, income taxes)

  • An excellent verbal and written communicator

  • Dependable and reliable

  • A motivated, self-directed learner

  • An active listener with strong problem-solving and troubleshooting skills

  • Efficient working on a computer

  • Experience working with our software

  • Able to work independently

 

Compensation

This position is a part-time, hourly position that works between 25 and 33 hours per week and makes between $21.65/hour and $31.25/hour depending on your experience.

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To apply

Please send an email to jobs@i2mfinance.com. In the email, answer these questions, then attach your resume in PDF (not Word or RTF) format.

 

Questions:

  1. What does “excellent customer service” mean to you?

  2. Tell us about your level of experience with accounting/bookkeeping functions.

  3. What do you think are the trickiest accounting problems to figure out? Why?

  4. How would you respond to a customer who sends in this email:

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Hi support,

I'm really frustrated with your software right now. I've been trying to enter a simple transaction for the last 30 minutes, but the system keeps rejecting it. It won’t save and I don't understand what's wrong. I'm falling behind on my work because of this! Here's what I'm trying to enter:

 

Transaction: Purchase of supplies

Date: September 15, 2024

Account             Description           Debit           Credit

100-512400       Supplies               $750.67

100-111100       Cash                                        $705.67

100-622400       Supplies               $42.54

100-111100       Cash                                        $42.54

 

Can you please tell me what on earth is going on here? I need to get this sorted out ASAP.

Thanks,

Alex

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